Cheapest Hp Printer Ink – HP OfficeJet Pro 8020. For years, HP has used firmware updates to prevent the use of “counterfeit” ink cartridges that it claims infringe its copyright. Photo: included
The owner of a Hewlett-Packard printer has vowed not to buy another from the company after a “firmware update” left his £150 printer unusable because he bought cheaper ink cartridges from another manufacturer.
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Dom Smith, who works in IT in the Netherlands but is originally from the UK, is furious after the HP OfficeJet Pro 8020 printer he bought during the lockdown was rendered unusable by the latest software update.
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He is the latest person to complain about a problem that has crippled owners of HP printers that has affected the price of the company’s own ink cartridges.
For years, HP has used firmware updates to prevent the use of “counterfeit” ink cartridges that it claims infringe its copyright. This policy has put the company on a collision course with buyers and has led to numerous legal actions.
I am much more discouraged from scrapping my perfect 8020 than I am strong enough to buy their products from HP.
In 2018, HP agreed to pay $1.5m (£1.1m) to customers in the US and the company is facing another class action from people who claim a firmware update made their printers incompatible with other brands of ink cartridges.
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Smith, who paid more than £150 for his printer, said he got a “crazy” price to buy complete HP ink cartridges, so bought a cheaper aftermarket one which worked well until the upgrade.
“It couldn’t print anything for me. I was so bothered by it that I’d rather scrap my perfect 8020 and nearly full ink cartridges than force HP to buy their products,” he says.
“I can’t believe this is legal. Once I pay for the printer it’s up to me to do what I want. I strongly encourage others with HP printers to change their settings so they no longer receive firmware updates and this will to stop happening to them.
Max Freeman, commercial director at Crewe-based supplier Cartridgepeople.com, says most consumers don’t know it’s possible for printer manufacturers to prevent them from using third-party ink.
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He agrees with Smith that the consumer has little to gain by allowing HP updates, assuming you have the technical skills to prevent them from happening.
HP says it “includes functional security to protect the quality of our customer experience, protect HP’s intellectual property rights, and reduce counterfeiting and warranty fraud of HP cartridges.” Photo: Thomas Kinzel/AP
“It’s been a long battle. However, I urge users not to shy away from using third-party cartridges, and many will still work – if they keep the original HP chip.
He says companies like his are careful to use recycled or remanufactured cartridges that “span” the firmware update.
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His company offers a lifetime warranty on its cartridges and promises a refund if a software update disables a customer’s printer. This encourages reuse of original HP blanks, once remanufactured they will continue to work, post any firmware updates.
HP includes proactive security to protect the quality of our customers’ experience, protect HP’s intellectual property rights, and reduce illegal counterfeiting and warranty fraud of HP cartridges.
“Refill or remanufactured supplies that use the original HP chip will continue to function normally. Other cartridges, including those with cloned chips or modified or non-HP circuits, may not function today or in the future.
The company offers its customers a range of options, including HP Instant Ink, which can save UK customers up to 70%, he said.
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However, this was not enough to convince Smith. He says his printer had a 70% off sticker but the site wouldn’t let him sign up. He bought a new printer from another company and says he will never buy another HP product.
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